APPENDIX B
F u r t h e r , the cause of damage could be determined by the dealer to be
d i r e c t l y related to "operator abuse." In that case, the Government may
b e obligated to pay for teardown services even if the repairs are no
l o n g e r desired, o r for the complete cost if repairs are to be completed
b y the dealer.
d . W h e n the equipment is given to the dealer for repairs, find out
h o w long the work will take, the extent of the problem, if possible and
t h e charges, if any, which may be involved. Leave the name and telephone
n u m b e r of the person to be contacted for pickup.of the equipment and
s p e c i f i c a l l y state that he should be called as soon as the repairs are
f i n i s h e d . I n addition, state he should be telephoned if unexpected prob-
lems,. costs, a n d / o r delays are encountered. Get the name and telephone
number of the Service Manager, f o r any required follow-up purposes.
e . W h e n you arrive to pick up your equipment after completion of
s e r v i c e s , m a k e certain that you know exactly what repairs were performed
a n d / o r parts replaced. T h i s is required for overall problem trend evalu-
a t i o n by th NMP and must be identified upon completion of warranty
services.
f . Telephone the NMP at TACOM, AUTOVON 786-7439, 786-7349 and/or
786-7387 if:
( 1 ) Your equipment requires repairs and you cannot obtain these
s e r v i c e s using the procedures listed above.
( 2 ) The length of time required for repairs may seriously hamper
y o u r mission, o r if the dealer's overall response to your requirements are
not satisfactory.
( 3 ) You have any questions regarding warranty procedures - either
i n general or about a specific job. Do not wait until your problems become
critical.
g . D o not attempt to conduct negotiations regarding a breach of
w a r r a n t y . T h i s is a function of the Contracting Officer, through the NMP
at TACOM.
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