the repairs are no longer desired, or for the complete cost if repairs are to be completed by the dealer.
d. When the equipment is given to the dealer for repairs, find out how long the work will take, the extent of the
problem if possible, and the charges, if any, which may be involved. Leave the name and telephone number of the
person to be contacted for pickup of the equipment and specifically state that he should be called as-soon as the repairs
are finished. In addition state he should be telephoned if unexpected problems, costs and/or delays are encountered.
Get the name and telephone number of the Service Manager, for any required follow-up purposes.
e. When you arrive to pickup your equipment after completion of services, make certain that you know exactly
what repairs were performed and/or parts replaced. This is required for overall problem trend evaluation by the NMP and
must be identified upon completion of warranty services.
f.
Telephone the NMP at TARCOM, AUTOVON 273-3387, 3383 or 3439. If:
(1)
Your equipment requires repairs and you cannot obtain these services using the procedures listed
above.
(2) The length of time required for repairs may seriously hamper your mission, or if the dealer's overall
response to your requirements are not satisfactory.
(3) You have any questions regarding warranty procedures - either in general or about a specific job. Do
not wait until your problems become critical.
g. Do not attempt to conduct negotiations regarding a breach of warranty. This is a function of the Contracting
Officer, through the NMP at TARCOM.
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