DETROIT DIESEL
OWNER ASSISTANCE
The satisfaction and goodwill of the owners of Detroit Diesel engines are of primary concern to the Detroit Diesel Allison
Division, its distributors and their dealers.
Normally, any problem that arises in connection with the sale or operation of your engine will be handled by the
distributor or dealer in your area. It is recognized, however, that despite the best intentions of everyone concerned,
misunderstandings may occur. If you have a problem that has not been handled to your satisfaction, we suggest that you
take the following steps:
Step One - Discuss your problem with a member of management from the distributorship or dealership.
Frequently complaints are the result of a breakdown in communication and can quickly be resolved by a member of
management. If you have already discussed the problem with the Sales or Service Manager, contact the General
Manager. If your problem originates with a dealer, explain the matter to a management member of the distributorship
with whom the dealer has his service agreement.
Step Two - When it appears that your problem cannot readily be resolved at the distributor level without additional
assistance, contact the Detroit Diesel Allison Regional Office nearest you listed below:
Eastern Region
Southeastern Region
Suite 202
5730 Glenridge Drive, N. E.
10 Parsonage Road
Atlanta, Georgia 30328
Edison, New Jersey 08817
Phone: (404) 252-3310
Phone: (201) 246-5074
Regional Manager: C. O. Zimmerman
Regional Manager: W. E. Johnston
Service Manager: L. R. Kirby
Service Manager: D. J. LaFave
Great Lakes Region
Midwestern Region
Garrison Place
Suite 618
19855 Outer Drive
2021 Spring Road
Dearborn, Michigan 48124
Oak Brook, Illinois 60521
Phone: (313) 565-0411
Phone: (312) 654-6600
Regional Manager: A. W. Christy
Regional Manager: N. R. DeMaestri
Service Manager: A. A. Voss
Service Manager: Stanley Dobrasko
Southwestern Region
Western Region
Suite 130
Suite 345
2655 Villa Creek Drive
1700 South El Camino Real
Dallas, Texas 75234
San Mateo, California 94402
Phone: (214) 241-7721
Phone: (415) 341-9241
Regional Manager: F. A. Skells
Regional Manager: W. C. Edwards
Service Manager: W. C. Kaphengst
Service Manager: J. P. Miles
Prior to this call, have the following information available:
♦
Name and location of distributor (or dealer).
♦
Type and make of equipment.
♦
Engine model and serial number.
♦
Engine delivery date and accumulated
♦
miles or hours of operation.
♦
Nature of problem.
♦
Chronological summary of unit's history.
Page 147
